Returns & Refunds

Return Window

You may request a return within 7 days of delivery for unused items in their original packaging.

Conditions

• The item must be unused, undamaged, and in its original packaging.
• Custom-made or made-to-order items are non-returnable.
• Items must be free of stains, scratches, or any signs of use.

Return Process

• Email returns@furnixio.com with your order reference number and photos of the item.
• Our team will review and confirm your return request within 24 hours.
• We will arrange a pickup within 3 business days of approval.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5 to 7 business days to your original payment method. You will receive an email confirmation when the refund is initiated.

Damaged Items

If your item arrives damaged, please report it within 48 hours of delivery by emailing returns@furnixio.com with photos of the damage. We will arrange a full replacement or issue a complete refund — whichever you prefer.